Privacy Policy

Date of last update: 12/26/2025

Want to know how we process your data?

• What data do we collect and why?
• What do we do with it? With whom do we share your data?
• What are your rights and how can you exercise them?

This Privacy Policy will inform you about the data processing activities of FORGEX FRANCE, whose registered office is located at 1 Rue André Compain, 08800 MONTHERME, France – Ardennes, registered with the RCS of SEDAN under number 527 615 397.

1. Preamble

FORGEX FRANCE (“We”) takes very seriously the privacy of individuals who visit its website www.forgex.fr (the “Website”), and more broadly, the privacy of individuals who provide their Personal Data (as defined below) when contacting our company (“You”).

This Privacy Policy is an integral part of the General Terms and Conditions of Sale. It applies each time you transmit your Personal Data to FORGEX FRANCE and to all processing activities that FORGEX FRANCE may carry out on such Data.

Accordingly, you explicitly consent to the use of your Personal Data in accordance with this Privacy Policy, when you place an order on the Website, place a paper order, create your customer account or participate in a contest; or when you contact our customer service or agree to receive commercial communications from us, and more generally when you browse and/or log in to our Website, or interact with FORGEX FRANCE in any way.

We reserve the right to modify our Privacy Policy at any time, in compliance with applicable data protection laws. In the event of any modification, you will be informed by any appropriate means.

2. Who is the data controller and what are our commitments?

FORGEX FRANCE, whose registered office is located at 1 Rue André Compain, 08800 MONTHERME, France – Ardennes, registered with the R.C.S. of Sedan under number 527 615 397 (intra-community VAT number: FR09527615397), is the data controller for your Personal Data (“FORGEX FRANCE” or “We”).

We are committed to processing your Personal Data securely and in compliance with the regulations applicable in France and the European Union in the field of personal data protection (“Applicable Regulations”), including in particular:

• the French Data Protection Act No. 78-17 of January 6, 1978, as amended, and any subsequent updates thereto;
• Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of Personal Data (the “GDPR”) and any subsequent legislation including its implementing texts;
• legislation adopted within the European Union and locally applicable laws relating to Personal Data, where applicable;
• texts and decisions issued by supervisory authorities, in particular the French Data Protection Authority (CNIL).

In order to ensure compliance with the Applicable Regulations and the provisions of this Privacy Policy, we have appointed a personal data protection officer.

This officer may be contacted for any questions relating to your Personal Data by sending your request by email to the following address: jean-pascal.vial@forgex.fr

3. What personal data do we collect?

The term “Personal Data” refers to any information concerning you that makes you directly or indirectly personally identifiable.

We may collect the following data:

• your title, surname and first name,
• postal address and telephone number,
• email address,
• credit card numbers collected when you place an order and processed by our banking service providers in charge of payment management,
• username and password,
• date of birth,
• correspondence by email, chat or via social media, and/or telephone conversations with customer service, as well as any other data enabling the monitoring of the commercial relationship,
• cookies and other trackers including the data mentioned in the section WHAT IS OUR COOKIE (TRACKER) MANAGEMENT POLICY?, IP address and other information that enables your identification and that you make available to us at any time;
• any other information that enables your identification and that you make available to us at any time (via social media, our chat…)

4. When do we collect your personal data?

We may collect your Personal Data when you:

• visit the Website;
• log in to or create a customer account on the Website;
• place an order on the Website, at the company headquarters or by telephone;
• return your order;
• subscribe to the Newsletter;
• participate in a contest organized by us or by one of our partners;
• send a complaint, ask a question or submit your comments to us;
• provide us with your Personal Data on the Website or by any other means;
• interact with us via our official social media accounts.

Furthermore, we use cookies and other trackers. For more information, please refer to the section WHAT IS OUR COOKIE (TRACKER) MANAGEMENT POLICY?.

5. Why do we collect your personal data?

Based on the contract between us, a legal obligation, our legitimate interest, or after obtaining your consent, we may process your Personal Data for the following purposes:

Purposes of processing	Legal basis for processing
Fulfillment of orders placed in store, by telephone or on the Website Customer relationship management (telephone, emails, chat), account creation, order tracking, product returns and refunds Handling customer complaints or questions regarding products (warranty)	Performance of the contract between a Customer and FORGEX FRANCE
Management of payment operations and invoice issuance	Performance of the contract between a Customer and FORGEX FRANCE
Fraud prevention	Legitimate interest of FORGEX FRANCE
Management of delivery operations	Performance of the contract between a Customer and FORGEX FRANCE
Handling complaints or questions regarding products or our brand	Legitimate interest of FORGEX FRANCE
Management and improvement of the customer account, including by offering new features or new services	Legitimate interest of FORGEX FRANCE in order to improve the service
Customer satisfaction management through customer reviews of products and customer service performance	Legitimate interest of FORGEX FRANCE in order to improve products and service
Recording of exchanges between customer service and the customer by telephone or chat, for the purpose of service improvement	Legitimate interest of FORGEX FRANCE in order to improve the quality of service
Statistical operations, analysis, selection and segmentation of customers in order to improve customer knowledge	Legitimate interest of FORGEX FRANCE to better understand its customers, in particular to adapt its offers to customers
Development and improvement of the Website	Legitimate interest of FORGEX FRANCE in order to improve the service
Management of requests related to the exercise of your rights	Legal obligation
Sending targeted commercial offers regarding existing or new products and services by electronic means (by email, mobile notifications or on the Website, on social media, on other websites), by telephone (calls & SMS) or in store	Customer consent
Sending commercial offers regarding products and services via postal mail	Customer consent
Website traffic measurement (mobile and desktop)	Legitimate interest
Providing sharing tools on social media	Customer consent
Analysis of customer behavior on the Website or in stores, and their reactions to marketing campaigns in order to improve and personalize products and services, and to offer them in the form of commercial communications and/or advertising	Customer consent
Personalization of the browsing experience on the Website and of advertisements offered, on our behalf or that of our partners, on our Website or third-party media, based on customer preferences.	Customer consent

6. Newsletters

Directly on the Website, when placing your order or in store, you can subscribe to the Newsletter and thus choose to be informed at regular intervals of offers available on the Website and/or in store.

You may unsubscribe at any time by clicking the link provided for this purpose at the bottom of each newsletter or by sending your request by email to the following address: jean-pascal.vial@forgex.fr

7. To whom do we transmit your personal data?

We may transmit all or part of your Personal Data to the following entities:

1. to the various departments and any subsidiaries of FORGEX FRANCE, to our distributors, who may use your Personal Data solely to send you information and commercial offers regarding existing or new FORGEX FRANCE products and services, subject to having obtained your consent;
2. to certain of our service providers who, on our behalf and in accordance with our instructions, process your personal data to assist us in performing the following services:
   • Fulfillment of your order, including the preparation and delivery of your products,
   • Secure processing of your payment,
   • Fraud prevention and, where applicable, recovery of unpaid amounts,
   • Sending commercial prospecting emails and mobile notifications,
   • Storage of all your Personal Data,
   • Personalization of our Website according to your preferences,
   • Management of chat, telephone calls and their possible recordings
   • Maintenance and technical development operations for the Website and FORGEX FRANCE information systems,
   • Collection of customer reviews,
   • Analysis of your use of the Website, with a view to improving the quality and effectiveness of the Website.

It is noted that the entities to whom we transmit your Personal Data are bound by contract to confidentiality as well as to compliance with the Applicable Regulations concerning the protection of your Personal Data.

8. Where do we transfer your personal data?

Your Personal Data is stored in FRANCE, where the servers hosting our Website and our ERP/CRM are located.
They may also be stored within the European Economic Area (“EEA”, i.e., the 28 Member States of the European Union, as well as Norway, Iceland and Liechtenstein).

Some of the service providers or subcontractors to whom we transfer your Personal Data, as indicated in the section TO WHOM DO WE TRANSMIT YOUR PERSONAL DATA?, are established outside the EEA, and sometimes in countries not recognized by the European Commission as providing an adequate level of protection. In such cases, in accordance with the Applicable Regulations, we undertake to:

• enter into a cross-border data transfer agreement with such companies, in accordance with the European Commission’s standard contractual clauses, or
• work with companies that have Binding Corporate Rules (BCR) enabling cross-border transfers.

You may obtain further details on this matter and, where applicable, obtain a copy of the cross-border data transfer agreements entered into with our partners, by sending your request by email to the following address: jean-pascal.vial@forgex.fr

9. How do we ensure the security of your data?

We have implemented internal procedures to ensure the security of your Personal Data during their use, transfer and storage. We also ensure the maintenance of the procedures put in place to guarantee their compliance with the Applicable Regulations.

These security procedures include in particular:

• the commitment by our service providers and subcontractors, when we use their services, in particular to make the Website and its content available to you, or to fulfill your orders (including orders placed by telephone), to comply with their contractual obligations in order to ensure adequate protection of the Personal Data to which they have access;
• restricting access to your Personal Data to employees subject to a confidentiality obligation, and whose access to your Personal Data is necessary to provide you with products and services and/or justified within the scope of their duties;
• implementing precautionary measures to protect your Personal Data against their destruction, loss or alteration, and to prevent any unauthorized access to your Personal Data;
• storing your Personal Data on servers offering all security guarantees. Data is stored, in accordance with the Applicable Regulations, for the periods mentioned in the section HOW LONG IS YOUR PERSONAL DATA RETAINED?
  The periods thus mentioned do not exceed the time necessary to achieve the purposes set out in the section WHY DO WE COLLECT YOUR PERSONAL DATA?

10. What are your rights and how can you exercise them?

10.1 In accordance with the Applicable Regulations, you have the right to exercise the following rights:

• The right of access to your data,
• The right to rectification and the right to erasure of your data (right to be forgotten),
• The right to restriction of processing of your data,
• The right to data portability,
• The right to object to the processing of your data,
• The right to define instructions regarding the fate of your data after your death.

To exercise these rights, you may contact us using one of the following means of communication:

• via the following email address: jean-pascal.vial@forgex.fr,
• by postal mail, accompanied by a copy of an identity document, to the attention of the Legal Department, at the following address: FORGEX FRANCE, 1 Rue André Compain, 08800 MONTHERME, France – Ardennes. You also have the right to lodge a complaint with a competent supervisory authority (CNIL).

10.2 In accordance with Articles L.223-1 et seq. of the French Consumer Code, you may at any time register on the telephone solicitation opt-out list:

• online at the website www.bloctel.gouv.fr or by mail to: Société Opposetel, Service Bloctel, 6 rue Nicolas Siret 10000 Troyes.

This registration is free of charge and valid for three years.

11. What is our cookie (tracker) management policy?

When you visit the Website, we may place small pieces of information on your computer known as “cookies”, which will be stored by your browser on your hard drive. These cookies allow us in particular to:

• Ensure the proper functioning of our Website and improve your shopping experience,
• Analyze our traffic and optimize the performance of our Website,
• Offer personalized content tailored to your interests,
• Display targeted advertising on our Website and elsewhere, including on social media, as well as location-based advertising, and
• Enable connection to our Website through social media or other third-party sites.

WHAT COOKIES DO WE USE?

We use the following cookies:

• Technical cookies related to Website functionality (required)
  These cookies are essential for the proper functioning of our Website and cannot be configured. These cookies allow you to browse the Website, use its features and save your preferences such as the language used, access to your account, products added to the shopping cart… and to secure our Website against potential fraud through predictive analysis. In the event of suspected fraud by our systems, preventing you from placing an order on the Website, you will be immediately informed and you will then have the option of contacting customer service to have your payment reviewed.
• Website analytics cookies
  These cookies, known as performance cookies, allow us to measure Website traffic (number of visits, pages viewed, traffic sources…), analyze your browsing on the Website, and your reactions to the products we offer, in order to optimize its performance. They collect information about the visitor’s browsing on the Website, in order to help us improve the design and features of the site. By accepting these cookies, you contribute to the improvement of our Website.
• Preference cookies (Experience and relationship)
  When you browse or make purchases online, the Website remembers your preferences. This simplifies, facilitates and personalizes your browsing experience to best meet your preferences and expectations. These cookies allow us to offer you product recommendations, relevant services or content on the site, in emails sent to you or in store, in line with your expectations and preferences. They may also be used to test and improve the design of the site. Without these cookies, your use of the site may be slowed down and the relevance of recommendations may be limited.
• Geolocation cookies:
  These cookies allow you to benefit from certain features of our services offered on the Website. In addition, some of our service providers may use these cookies to serve you advertising based on your location (e.g., store opening days and hours…).
• Targeting or advertising cookies (Marketing & Social media):
  These cookies are used to deliver advertisements that are of interest to you on our site and elsewhere, including on social media. To do so, we may transmit, in encrypted form, your email address to our partner social media networks. In addition, these cookies limit the number of times you see an advertisement and help us measure the effectiveness of our advertising campaigns. They collect certain information in order to better target advertising based on your interests. If you disable these cookies, advertisements (including ours) will continue to appear during your browsing but they will not take into account your interests and will therefore be less relevant.
• Social media cookies:
  These cookies are used to allow you to log in to our Website through social media networks such as Facebook, Google, and other third-party sites.

HOW TO ACCEPT OR REFUSE THE PLACEMENT OF COOKIES?

The recording of cookies on your device depends on your choice, except for functional and security cookies that are necessary for the proper functioning of our Website. Cookies are recorded for a period of 13 months.

You can disable cookies independently by adjusting your browser settings, but please note that by disabling cookies, you may not be able to use all the features of the Website. Here is some information on how to disable cookies for certain web browsers:

Firefox:

1. Click the Menu button ≡ and select Options
2. Select the Privacy and Security panel.
3. Under Enhanced Tracking Protection, check the Custom radio button to choose which content to block.
4. Check the Cookies box. The default option is Cross-site and social media trackers.
   To block all third-party cookies, select from the drop-down menu the option All third-party cookies (may cause some sites to not work properly).
5. Close the about:preferences page. All changes you have made will be automatically saved.

https://support.mozilla.org/fr/kb/desactiver-cookies-tiers

Internet Explorer:

If you do not want sites to store cookies on your PC, you can block cookies. However, blocking cookies may prevent some pages from displaying correctly, or you may receive a message from a site telling you that you need to allow cookies to view the site.

1. In Internet Explorer, click the Tools button, then select Internet Options.
2. Select the Privacy tab and, under Settings, select Advanced. Choose whether you want to allow, block or be prompted for first-party and third-party cookies.

https://support.microsoft.com/fr-fr/topic/supprimer-et-gérer-les-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Google Chrome:

You can block or allow all cookies by default. You can also allow cookies from a specific site while blocking third-party cookies in advertisements or images from that same site.

1. On your computer, open Chrome.
2. At the top right, click More, then Settings.
3. Under “Privacy and security”, click Cookies and other site data.
4. Select an option:
   • “Allow all cookies”
   • “Block all cookies (not recommended)”
   • “Block third-party cookies in Incognito mode”
   • “Block third-party cookies”
     Important: If you block third-party cookies, all cookies and data from other sites will be blocked, even if those sites are allowed in your exception list.

https://support.google.com/chrome/answer/95647?hl=fr

Safari:

You can change various options in Safari preferences so that Safari always accepts or blocks cookies and website data.
In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then do one of the following:

• To prevent trackers from using cookies and website data to track you: Select “Prevent cross-site tracking”.
  Cookies and website data are deleted unless you visit and interact with the trackers’ websites.
• To always block cookies: Select “Block all cookies”.
  Websites, third parties and advertisers cannot store cookies and other data on your Mac. This may prevent some websites from functioning properly.
• To always allow cookies: Deselect “Block all cookies”.
  Websites, third parties and advertisers can store cookies and other data on your Mac.
• To remove stored data and cookies: Click Manage Website Data, select one or more websites, then click Remove or Remove All.
  Removing data may reduce tracking but may also log you out of websites or change website behavior.
• To see which websites store cookies or data: Click Manage Website Data.
  Note: If you change your cookie preferences or remove cookies or website data in Safari, this may affect other apps.

https://support.apple.com/fr-fr/guide/safari/sfri11471/mac

Please note that we do not control the use of cookies by third parties.

12. How long is your personal data retained?

For personal data processing related to the management of e-commerce customers, in-store customers and prospects, including in particular customer relationship management, marketing campaign management, in-store e-reservation tracking, defective product management and parcel tracking, we will apply the following retention periods:

• Personal Data relating to customers: duration of the contractual relationship plus the statutory limitation periods, i.e. 5 years;
• Data relating to non-customer prospects: 3 years from the last active contact with our brand;
• Purchase and browsing history cookies: 13 months;
• Credit card number and expiry date: 13 months following the debit date, or 15 months for deferred debit payment cards;
• Credit card security code: for the duration of the transaction;
• Video surveillance camera recordings: 30 days.

The deletion of your personal data from our active database will be followed by an intermediate archiving period for certain personal data in order to comply with our legal, accounting and tax obligations, and also to manage your complaints and potential warranty claims, within the applicable limitation periods.

In the event that your personal data is subsequently archived, it will be automatically and irreversibly anonymized.

13. Miscellaneous

LINKS TO OTHER WEBSITES

We may offer you links from our Website to other websites. However, we shall not be responsible for the content or data collection policies of such websites. If you visit third-party websites, we recommend that you review their privacy policies before providing them with your personal data. We cannot be held liable in this regard.

HOW TO CONTACT US?

• via the following email address: jean-pascal.vial@forgex.fr
• by postal mail, accompanied by a copy of an identity document, to the attention of the Legal Department, at the following address: 1 Rue André Compain, 08800 MONTHERME, France – Ardennes.